If your Cone Health MyChart login is not working, the problem may be related to your username or password, account status, two-step verification, browser settings, cookies, or an automatic logout.
Cone Health’s MyChart system provides several recovery and troubleshooting options for patients who cannot access their accounts. The official MyChart FAQ specifically addresses forgotten login information, verification codes, locked accounts, automatic logout, and other technical issues.
This guide explains the most common Cone Health MyChart login problems and what you can do to restore access.
Why Is My Cone Health MyChart Login Not Working?
There are several possible reasons you may be unable to log in to Cone Health MyChart, including:
- Incorrect username or password
- Forgotten login information
- A locked MyChart account
- A missing two-step verification code
- An expired verification link or session
- Browser problems
- Cookies being disabled
- JavaScript being disabled
- An outdated browser
- An internet connection problem
- An issue with the MyChart website or mobile app
Cone Health says MyChart requires an internet-connected computer or mobile device and an up-to-date browser such as Edge, Chrome, Firefox, or Safari. The MyChart mobile app is also available for mobile access.
Before assuming your account is broken, work through the troubleshooting steps below.
Cone Health MyChart Login Not Working: Quick Fixes
If you cannot sign in, start with these basic checks:
- Confirm that you are using the official Cone Health MyChart website.
- Check that your MyChart username or Epic ID is correct.
- Check that your password is correct.
- Make sure Caps Lock is not affecting your password.
- Check your internet connection.
- Refresh the MyChart login page.
- Try another supported browser.
- Make sure cookies are enabled.
- Make sure JavaScript is enabled.
- If two-step verification is enabled, check for your verification code.
- Use “Forgot login information?” if you cannot remember your username or password.
- Contact Cone Health MyChart support if the problem continues.
The official Cone Health MyChart login page currently provides a “Forgot login information?” option and lists the MyChart Patient Support Line at 336-832-4278 (336-83-CHART).
Check Your Cone Health MyChart Username and Password
One of the simplest explanations for a failed login is incorrect login information.
The Cone Health MyChart login page currently asks for your MyChart Username or Epic ID and your password.
If you are unsure about your username, do not keep guessing.
Select “Forgot login information?” below the login fields and follow the recovery process.
Cone Health says patients who have forgotten their username or password can use this option and complete two-step verification to verify their identity before recovering their login information.
For a more detailed guide, see Cone Health MyChart Forgot Username.
Cone Health MyChart Forgot Login Information
If you have forgotten your username or password, use the “Forgot login information?” link on the MyChart login page.
The recovery process is designed to help you recover your username or password after your identity has been verified. Cone Health says two-step verification is used during this process.
If you forgot your username
Choose the forgotten-login-information option and follow the instructions provided.
Once you recover your username, you can return to the normal MyChart login page.
If you forgot your password
Use the same recovery process to begin recovering your password.
For a dedicated walkthrough, see Cone Health MyChart Password Reset.
If you forgot both
You can still begin with “Forgot login information?” rather than creating another MyChart account.
This is important because having trouble remembering your credentials does not mean you need to register for a second account.
Cone Health MyChart Account Locked
Another reason your Cone Health MyChart login may not work is that your account has been locked.
A locked account is different from simply entering the wrong password once.
Cone Health’s official MyChart FAQ says that if you are locked out of your account, you can request that the account be reactivated by contacting the MyChart Patient Support Line.
What to do if your MyChart account is locked
Contact:
Cone Health MyChart Patient Support
336-832-4278
336-83-CHART
Explain that your MyChart account is locked and that you need assistance reactivating it.
Avoid repeatedly attempting random passwords if you already know that your account has been locked.
Cone Health MyChart Two-Step Verification
Cone Health MyChart supports two-step verification as an additional security measure.
When two-step verification is enabled, you need more than your normal username and password to complete the login process. Cone Health says a verification code can be sent by email or text message.
This means that entering the correct username and password may not be enough to complete your login.
You may also need to enter the verification code sent to your registered contact method.
Why does Cone Health MyChart use two-step verification?
Two-step verification adds another layer of protection to your health information.
Cone Health explains that even if someone has your username and password, the additional verification code can help protect access to your account.
Cone Health MyChart Verification Code Not Received
If you are not receiving your Cone Health MyChart verification code, first check your email’s spam or junk folder.
Cone Health’s FAQ recommends checking those folders and then using Resend Code if the message is not there.
Check another email account
If you have multiple email addresses, check your other accounts.
Cone Health says the verification code may be going to a different email address associated with your MyChart account.
Try Resend Code
If you cannot find the verification message, use the Resend Code option.
Give the new message some time to arrive before requesting multiple additional codes.
What if no code arrives?
If none of your email accounts receives the verification code, Cone Health says there may not be an email address on file for your MyChart account.
In that situation, contact the MyChart Patient Support Line:
336-832-4278
Cone Health identifies this number as 336-83-CHART as well.
Cone Health MyChart Logged Out
If Cone Health MyChart logged you out unexpectedly, it may be part of the portal’s security system rather than a problem with your account.
Cone Health states that MyChart automatically logs users out after 10 minutes of inactivity.
This automatic logout helps protect your medical information if you leave a computer or device unattended.
What should I do after being logged out?
Simply return to the MyChart login page and sign in again.
If you were automatically logged out because you were inactive, your account has not necessarily been locked or disabled.
Cone Health also recommends manually logging out if you are going to leave your computer, even for a short period.
Cone Health MyChart Session Expired
A session expiration can look similar to being unexpectedly logged out.
If you leave MyChart open without interacting with it for an extended period, the system can end your session for security reasons.
Cone Health states that automatic logout occurs after 10 minutes of inactivity.
If you see a session-expired message, return to the MyChart login page and sign in again.
If you are repeatedly being logged out shortly after signing in, the problem may instead be related to your browser, cookies, internet connection, or another technical issue.
Cone Health MyChart Website Not Working
Sometimes the problem may not be your account at all.
If the Cone Health MyChart website is not loading properly, try these steps:
Refresh the page
A temporary loading problem may disappear after refreshing the page.
Check your internet connection
Make sure your computer or phone has a working internet connection.
Try another browser
Cone Health says MyChart requires an up-to-date browser and specifically identifies browsers such as:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari
If MyChart does not work in one browser, try another updated browser.
Try another device
If possible, try accessing MyChart from another computer or mobile device.
If the website works on another device, the problem may be related to the original device or browser rather than your MyChart account.
Cone Health MyChart Browser Problems
Your web browser can affect whether MyChart works correctly.
Cone Health says an up-to-date browser is required to use MyChart.
If you are experiencing browser-related problems, try:
- Updating your browser.
- Closing and reopening the browser.
- Opening MyChart in a private/incognito window.
- Trying another supported browser.
- Checking that cookies are enabled.
- Checking that JavaScript is enabled.
- Clearing relevant browser data if the problem continues.
A private or incognito window can be useful for determining whether an extension, cached information, or browser setting is interfering with MyChart.
Cone Health MyChart Cookies Not Working
Cookies are particularly important when using MyChart.
The official Cone Health MyChart help page states that cookies must be enabled to use the interactive features of MyChart.
The MyChart login page can also display a message asking users to enable cookies before they can log in.
How to troubleshoot MyChart cookies
If MyChart says cookies are disabled:
- Open your browser settings.
- Find the privacy or cookie settings.
- Make sure cookies are not being blocked for MyChart.
- Save the settings.
- Close and reopen the browser if necessary.
- Return to the Cone Health MyChart login page.
If you use strict privacy settings, browser extensions, security software, or content-blocking tools, they may affect how websites handle cookies.
If you are unsure how to change the setting, use your browser’s own help documentation for instructions.
Check That JavaScript Is Enabled
The Cone Health MyChart login page also indicates that JavaScript must be enabled to use the site.
If JavaScript is disabled, some parts of MyChart may fail to load or function correctly.
If you are experiencing a page that appears incomplete, buttons that do not work, or other unusual behavior, check your browser’s JavaScript settings.
Try Clearing Your Browser Data
If MyChart worked previously but has suddenly started behaving incorrectly, cached browser information could potentially contribute to the problem.
You can try clearing cached data for the browser and then reopening MyChart.
Because clearing all browser data can sign you out of other websites, you may prefer to clear only the relevant site data if your browser provides that option.
After clearing the data, reopen the browser and return to the Cone Health MyChart login page.
What If Cone Health MyChart Works on My Phone but Not My Computer?
If MyChart works on one device but not another, your account itself may not be the problem.
For example, if you can successfully log in using the MyChart mobile app but the website does not work on your computer, check the computer’s:
- Browser version
- Cookies
- JavaScript settings
- Internet connection
- Browser extensions
- Cached site data
Similarly, if the website works on your computer but the mobile app does not, check that the app is updated and that your mobile device has a working internet connection.
What If None of These Troubleshooting Steps Work?
If you have confirmed that your username and password are correct but still cannot access Cone Health MyChart, contact Cone Health’s MyChart support team.
The official MyChart login page lists:
Cone Health MyChart Patient Support
336-832-4278
336-83-CHART
Cone Health’s FAQ directs patients to this support line for issues including forgotten credentials, verification-code problems and locked accounts.
When contacting support, explain the exact problem you are experiencing. For example:
- “My MyChart account is locked.”
- “I cannot receive my verification code.”
- “My login information is correct, but I cannot sign in.”
- “My browser keeps asking me to enable cookies.”
- “My MyChart session keeps expiring.”
This can help the support team identify the appropriate type of assistance.
Cone Health MyChart Login Problems: Quick Troubleshooting Table
| Problem | What to try |
|---|
| Username forgotten | Use Forgot login information? |
| Password forgotten | Use Forgot login information? |
| Account locked | Contact MyChart Patient Support |
| Verification code not received | Check spam/junk and use Resend Code |
| Automatically logged out | Sign in again; MyChart logs inactive users out after 10 minutes |
| Session expired | Return to the login page and sign in again |
| Website won’t load | Check internet connection and try another browser |
| Browser problem | Update browser or try Chrome, Edge, Firefox or Safari |
| Cookies error | Enable cookies for MyChart |
| JavaScript error | Enable JavaScript |
| Problem continues | Contact Cone Health MyChart support |
Frequently Asked Questions About Cone Health MyChart Login Problems
Possible causes include incorrect login information, a locked account, missing verification codes, browser problems, disabled cookies or JavaScript, an expired session, or other technical issues.
Select “Forgot login information?” on the Cone Health MyChart login page and follow the recovery instructions. Cone Health says you will go through two-step verification to verify your identity.
If your account has been locked, Cone Health advises patients to contact the MyChart Patient Support Line to request reactivation.
Check your spam or junk folder and try Resend Code. If you have multiple email addresses, check your other accounts. If you still cannot find the code, contact MyChart support.
MyChart automatically logs users out after 10 minutes of inactivity as a security measure.
If the session expires after a period of inactivity, this is expected security behavior. If you are being logged out repeatedly while actively using MyChart, check your browser, cookies and internet connection.
Cone Health’s MyChart system requires cookies for its interactive features, and the login page may prevent access when cookies are disabled. Enable cookies in your browser settings and try again.
Cone Health says MyChart requires an up-to-date browser and identifies Edge, Chrome, Firefox and Safari as examples of supported browsers.
The Cone Health MyChart Patient Support Line is 336-832-4278, also written as 336-83-CHART.
Yes. Cone Health’s MyChart FAQ says patients can use the MyChart mobile app on a mobile device as well as the website.
A Cone Health MyChart login not working problem does not necessarily mean that your account is unavailable. Start by checking your username and password, then look at two-step verification, account status, browser settings, cookies and JavaScript.
If you forgot your credentials, use “Forgot login information?”. If your account is locked or you cannot receive a verification code, contact Cone Health MyChart support at 336-832-4278.
For browser-related problems, make sure you are using an up-to-date browser with cookies and JavaScript enabled. And if MyChart automatically logs you out after a period of inactivity, remember that Cone Health uses a 10-minute automatic logout as a security measure.