If you are searching for Cone Health MyChart App Download, MyChart Cone Health app, or instructions on how to log in to Cone Health MyChart from your phone, you can access your Cone Health patient portal through the MyChart mobile app.
Cone Health’s official MyChart information confirms that MyChart can be used on a mobile device through the MyChart app. The app provides mobile access to the same patient portal environment used through the MyChart website.
This guide explains how to find and install the MyChart app, how to select Cone Health, how to log in, what you can do from the app, and what to do if you have trouble signing in.
What Is the Cone Health MyChart App?
The Cone Health MyChart app is the mobile way to access your Cone Health MyChart patient portal.
Rather than requiring you to open the MyChart website every time you want to check your account, the mobile app allows you to access MyChart from a compatible smartphone or tablet.
Cone Health’s MyChart FAQ states that patients can use the MyChart mobile app and that mobile access can include features such as Face ID or fingerprint login.
Through MyChart, patients can perform activities such as:
- View health information
- Check medications and allergies
- View available test results
- Manage appointments
- Request prescription refills
- Send messages to their care team
- Access other available MyChart services
Cone Health states that MyChart is a free service for patients.
Cone Health MyChart App Download
If you want to download the Cone Health MyChart app, look for the official MyChart mobile application in your device’s official app store.
The important distinction is that you are looking for the MyChart app, rather than an unrelated application using the Cone Health name.
Before installing an app, check that:
- The app is the official MyChart application.
- You are downloading it through your device’s official app store.
- The application is compatible with your device.
- You have an active internet connection.
- You already have a Cone Health MyChart account, or are prepared to sign up.
Cone Health’s MyChart FAQ specifically identifies the MyChart mobile app as an option for accessing your account from a mobile device.
How to Download Cone Health MyChart App on Your Phone
The exact appearance of your app store may differ depending on your device and operating-system version, but the general process is straightforward.
On an iPhone or iPad
- Open the Apple App Store.
- Search for MyChart.
- Locate the official MyChart application.
- Select the option to download or install it.
- Wait for the installation to finish.
- Open the MyChart app.
- Search for or select Cone Health when prompted.
- Continue to the login screen.
On an Android Phone or Tablet
- Open Google Play.
- Search for MyChart.
- Locate the official MyChart application.
- Select the option to install it.
- Wait for the installation to complete.
- Open the app.
- Select or search for Cone Health.
- Continue to the Cone Health MyChart login screen.
Because app-store interfaces can change, use the current instructions displayed on your device when installing the application.
How to Select Cone Health in the MyChart App
After installing MyChart, you may need to identify the healthcare organization whose patient portal you want to access.
Search for Cone Health within the app and select the appropriate Cone Health MyChart option.
Once Cone Health has been selected, you should be taken to the Cone Health MyChart login experience.
If you already use MyChart through a web browser, the mobile app uses your existing MyChart account rather than requiring you to create a completely separate account.
How to Login Cone Health MyChart via the App
Once the MyChart app is installed and Cone Health has been selected, you can sign in using your existing Cone Health MyChart credentials.
The process generally works as follows:
- Open the MyChart app.
- Select Cone Health.
- Enter your MyChart Username or Epic ID.
- Enter your Cone Health MyChart password.
- Complete two-step verification if it is requested.
- Continue into your MyChart account.
Cone Health’s current MyChart login page uses MyChart Username or Epic ID and a password for authentication.
If you have enabled a supported biometric login method on your device, MyChart may also allow you to use features such as Face ID or fingerprint authentication for mobile access.
Do I Need a New MyChart Account for the App?
No.
If you already have an active Cone Health MyChart account, you generally use your existing MyChart credentials to access the account through the mobile app.
Downloading the app does not mean you need to create another MyChart account.
For example, if you already use the Cone Health MyChart website with your existing username and password, those credentials are associated with your MyChart account and can be used for mobile access.
If you do not have a MyChart account yet, you can use Cone Health’s MyChart signup process instead.
What Can I Do on the Cone Health MyChart App?
The MyChart mobile app gives patients mobile access to many of the services available through the patient portal.
Depending on the features enabled for your Cone Health account, you may be able to:
View Your Health Information
MyChart provides access to health information such as medications, allergies, test results, and other information available in your medical record.
Manage Appointments
You can use MyChart to schedule eligible appointments and view details about upcoming and previous appointments.
View Test Results
Available test results can be viewed through MyChart when they are released to your account.
Cone Health notes that many results may become visible in MyChart as soon as they are available, potentially before your provider has reviewed them.
Request Prescription Refills
MyChart allows patients to send refill requests for eligible refillable medications.
Message Your Care Team
MyChart provides secure messaging between patients and their care teams. Cone Health advises that MyChart messages are not intended for emergencies.
Access Family or Proxy Accounts
MyChart also supports proxy access, allowing authorized users to access another person’s medical record when appropriate permissions have been established.
How to Login to Cone Health MyChart App if You Forgot Your Password
If you have forgotten your Cone Health MyChart password, you do not need to create another account simply because you cannot log in.
Instead, use the “Forgot login information?” option on the MyChart login screen.
Cone Health states that patients who have forgotten their username or password can use this option and go through two-step verification to recover their login information.
You can also contact the Cone Health MyChart Patient Support Line at:
336-832-4278
Cone Health also identifies the number as 336-83-CHART.
For a detailed password-recovery explanation, see our separate Cone Health MyChart Password Reset guide.
Cone Health MyChart App Login Not Working
If you cannot log in through the MyChart app, there are several things you can check.
First, make sure you are using the correct Cone Health MyChart username or Epic ID and password.
Then check:
- Your internet connection
- Whether the MyChart app needs an update
- Whether you selected Cone Health
- Whether your username or password was entered correctly
- Whether you received a two-step verification code
- Whether your account has been locked
- Whether your device’s operating system is supported
If your username or password is the problem, use the Forgot login information? option rather than repeatedly guessing your credentials.
What If I Do Not Receive the MyChart Verification Code?
Cone Health’s MyChart FAQ provides specific guidance for patients who do not receive their two-step verification code.
Check your email’s spam or junk folder first.
You can also try requesting another code using the Resend Code option.
If you still do not receive the code, check whether you have another email address associated with your MyChart account.
Cone Health notes that if no email address is on file, patients may need to contact the MyChart Patient Support Line for assistance.
Cone Health MyChart App and Face ID or Fingerprint Login
One benefit of using MyChart on a compatible mobile device is the availability of biometric authentication.
Cone Health states that mobile MyChart access may use Face ID or fingerprint login.
This can make subsequent access more convenient because you may not need to manually enter your MyChart password every time, depending on your device and the authentication options available.
However, you should still keep your MyChart password secure because it remains an important credential for your account.
Is the Cone Health MyChart App Free?
Yes.
Cone Health’s official MyChart FAQ states that MyChart is a free service for patients.
Downloading the mobile app provides another way to access the MyChart service from a compatible mobile device.
Normal mobile-data or internet charges from your network provider may still apply when you use the app.
Does the MyChart App Have the Same Features as the Website?
Cone Health’s MyChart information indicates that patients can use MyChart through both the website and mobile app.
For some specific features, the exact interface may differ between mobile and desktop.
Cone Health also states that information from linked healthcare organizations can be accessed through both the mobile app and website.
If a particular function is not available in the mobile interface, you can try accessing MyChart through a web browser.
How Secure Is the Cone Health MyChart App?
Cone Health states that MyChart uses security measures to protect patients’ health information.
Access is controlled using personal usernames and passwords, secure activation codes, and two-step verification. Cone Health also states that mobile access may use Face ID or fingerprint authentication.
You can further protect your account by:
- Keeping your phone locked with a secure screen lock.
- Not sharing your MyChart password.
- Avoiding suspicious login links.
- Keeping your email account secure.
- Enabling two-step verification.
- Signing out when using a shared device.
- Installing app updates when they become available.
Cone Health MyChart App vs Cone Health MyChart Website
Both options provide access to your MyChart account, but they are designed for different situations.
| Feature | MyChart App | MyChart Website |
|---|
| Mobile access | Yes | Yes, through browser |
| MyChart login | Yes | Yes |
| Health information | Yes | Yes |
| Appointments | Available | Available |
| Test results | Available | Available |
| Secure messaging | Available | Available |
| Prescription refills | Available | Available |
| Biometric login | May be available | Not typically applicable |
| Computer access | No | Yes |
The exact features available to you can depend on your account and Cone Health’s current MyChart configuration.
What If the MyChart App Needs an Update?
Keeping the MyChart app updated can be important because older versions may eventually become unsupported.
Cone Health has previously published mobile-app instructions requiring patients to update to a particular MyChart app version for certain functionality. This illustrates why patients should follow current update notices shown in the app rather than relying indefinitely on an older version.
If the app is behaving unexpectedly, check your device’s app store for an available MyChart update.
What If I Cannot Access MyChart Through the App or Website?
If you cannot access your Cone Health MyChart account through either the app or website, first determine whether the problem is related to your credentials.
For a forgotten username or password, use Forgot login information?
For an account lockout, Cone Health advises patients to contact the MyChart Patient Support Line.
For technical problems, Cone Health’s MyChart support information lists:
336-832-4278 (336-83-CHART)
Cone Health also provides a contact option from the MyChart login screen.
Frequently Asked Questions About Cone Health MyChart App
Look for the official MyChart mobile app in your device’s official app store. After installing it, select or search for Cone Health to connect to the appropriate patient portal.
Cone Health’s patient portal is accessed through the MyChart mobile app. Cone Health’s official MyChart FAQ confirms that patients can use the MyChart mobile app.
Open the MyChart app, select Cone Health, and enter your MyChart Username or Epic ID and password. You may also be asked to complete two-step verification.
Cone Health states that mobile MyChart access may support Face ID or fingerprint login. Availability can depend on your device and settings.
No. If you already have a Cone Health MyChart account, use your existing MyChart credentials.
Select Forgot login information? and follow the account-recovery instructions. Cone Health also provides MyChart support at 336-832-4278.
Yes. Cone Health states that MyChart is a free service for patients.
Yes. MyChart allows patients to view available test results and other health information through the patient portal.
MyChart provides appointment-management functionality, including scheduling eligible appointments and viewing appointment information.
The Cone Health MyChart Patient Support Line is 336-832-4278, also written as 336-83-CHART.
The Cone Health MyChart App Download search is primarily for patients who want convenient mobile access to their Cone Health patient portal.
The process is straightforward: download the official MyChart app, select Cone Health, and sign in using your existing MyChart Username or Epic ID and password. Cone Health also supports mobile authentication features such as Face ID or fingerprint login on compatible devices.
If you already have a MyChart account, you do not need to create another account simply to use the mobile app. And if you forget your credentials, use the MyChart Forgot login information? option or contact Cone Health MyChart support.