At ConeHealthMyChart.com, we respect your privacy and are committed to protecting the personal information you may share when visiting our website.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how long we retain it, and the choices available to you.
ConeHealthMyChart.com is an independent informational website that publishes guides and resources about the Cone Health MyChart patient portal. We are not affiliated with, endorsed by, or operated by Cone Health or its healthcare providers. We do not operate the official MyChart portal and cannot access your Cone Health medical records.
Please review this Privacy Policy carefully.
1. Information We Collect
The information we collect depends on how you interact with our website.
Information You Provide
If you leave a comment, contact us, or submit information through a form, we may collect details such as:
- Your name
- Your email address
- The contents of your message or comment
- Any other information you voluntarily provide
Please do not submit medical records, passwords, MyChart login credentials, payment information, or other sensitive personal information through our website.
Information Collected Automatically
When you visit our website, certain information may be collected automatically by our website infrastructure, hosting provider, security tools, analytics services, or other technologies we use.
This information may include:
- Your IP address
- Browser type and version
- Device type and operating system
- Pages visited and links clicked
- Date and time of your visit
- Referring website or source
- General website usage information
We use this information to understand how visitors use our website, maintain website security, troubleshoot technical issues, and improve our content and services.
2. How We Use Your Information
We may use the information collected through ConeHealthMyChart.com to:
- Respond to questions, comments, and enquiries
- Publish and moderate website comments
- Improve our articles, guides, and website functionality
- Understand website traffic and visitor engagement
- Detect spam, abuse, fraud, and security threats
- Maintain, protect, and troubleshoot our website
- Comply with applicable legal obligations
We do not operate Cone Health’s patient portal and cannot use our website to retrieve, modify, or manage your medical records.
3. Comments
When visitors leave comments on our website, we may collect the information displayed in the comments form, along with the visitor’s IP address and browser user-agent string to help detect spam and abusive activity.
An anonymized string created from your email address, also known as a hash, may be provided to the Gravatar service to determine whether you use it. Gravatar’s privacy policy is available at:
After a comment is approved, your profile picture may be visible publicly alongside your comment if you have a Gravatar profile associated with your email address.
Please avoid including sensitive personal information in public comments.
4. Media
If our website allows visitors to upload images, avoid uploading images containing embedded location information, such as EXIF GPS data.
Visitors may be able to download images published on a website and extract location information embedded in those files.
We recommend removing sensitive metadata from images before uploading them.
5. Cookies and Similar Technologies
ConeHealthMyChart.com may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, improve security, and support other website features.
Cookies are small files stored on your device by your browser.
Depending on the features enabled on our website, cookies may be used for the following purposes.
Essential Cookies
These cookies support basic website functionality, security, and other necessary technical operations.
Comment Cookies
If you leave a comment, you may be given the option to save your name, email address, and website in cookies for convenience. This can save you from entering the same details again when you leave another comment.
The duration of these cookies depends on the website configuration.
Analytics Cookies
If we use analytics services, cookies or similar technologies may help us understand how visitors find and use our website.
Advertising Cookies
If we display advertisements, advertising partners may use cookies or similar technologies to measure advertising performance, limit repeated advertisements, or provide advertisements based on applicable advertising and privacy settings.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect how some website features function.
6. Embedded Content from Other Websites
Our articles may include embedded content from third-party websites, such as videos, images, documents, or other resources.
Embedded content behaves similarly to visiting the external website directly. The third-party website may collect information about you, use cookies, include additional tracking technologies, and monitor your interaction with its content.
We do not control the privacy practices of these external websites. We encourage you to review their privacy policies before interacting with their content.
7. Third-Party Services
We may use third-party service providers to support website hosting, analytics, spam detection, security, advertising, or other website operations.
These providers may process certain information on our behalf or collect information through technologies integrated into our website, subject to their own terms and privacy policies.
We may also link to external websites, including the official Cone Health MyChart portal, to help visitors locate relevant resources.
When you visit an external website, its privacy policy and terms apply to your activity there. We are not responsible for the privacy practices, security, or content of third-party websites.
8. Who We Share Your Data With
We do not sell personal information submitted directly to us through comments or contact forms.
However, we may share information in limited circumstances, including:
- With hosting providers and technical service providers that help operate our website
- With spam detection, security, analytics, or advertising services, where enabled
- When required by law, regulation, legal process, or a valid governmental request
- When necessary to protect our website, our rights, our visitors, or others from fraud, abuse, or security threats
- In connection with a business transfer, merger, or sale of website assets, subject to applicable legal requirements
Where third-party services collect information directly through cookies or similar technologies, their own privacy practices may also apply.
9. How Long We Retain Your Data
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal, administrative, and security requirements.
Comments
Comments and their associated metadata may be retained indefinitely to help us recognize and moderate follow-up comments.
Contact Messages
Messages sent through contact forms or email may be retained for as long as necessary to respond to enquiries, maintain appropriate records, resolve disputes, or meet legal obligations.
Technical and Security Information
Server logs and security records may be retained for a limited period determined by our hosting provider, security requirements, and operational needs.
Cookies
Cookie retention periods vary depending on the cookie’s purpose and the settings of the relevant service.
10. What Rights You Have Over Your Data
Depending on your location and applicable law, you may have rights regarding personal information we hold about you.
These rights may include the ability to:
- Request access to personal information we hold about you
- Request a copy of certain information you have provided
- Ask us to correct inaccurate information
- Request deletion of personal information, where applicable
- Object to or request restrictions on certain processing activities
- Withdraw consent where processing relies on your consent
- Raise a complaint with an appropriate data protection authority
These rights are subject to applicable legal requirements and exceptions.
If you have left comments or submitted information through our website, you can contact us to request access to, correction of, or deletion of eligible personal information.
We may need to verify your identity before responding to certain requests.
We may retain information when necessary to comply with legal obligations, resolve disputes, maintain security, or protect our legitimate interests.
11. Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Information may also be processed by our hosting provider and other third-party service providers, depending on the services enabled on our website.
These providers may operate servers in countries other than your own. Where applicable, we will take reasonable steps to ensure that information is handled in accordance with relevant legal requirements.
12. Children’s Privacy
ConeHealthMyChart.com is an informational website and is not intended to knowingly collect personal information from children through comments, contact forms, or other interactive features without appropriate authorization where required by law.
Parents and guardians should supervise children’s use of online services and discourage them from submitting personal or sensitive information through our website.
If you believe a child has submitted personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
13. Security
We take reasonable measures to protect the information we collect against unauthorized access, loss, misuse, alteration, and disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
For your protection, never share your Cone Health MyChart username, password, verification codes, medical records, or other sensitive health information in our website comments or contact forms.
If you need help accessing your medical records or managing your patient portal account, use the official Cone Health MyChart website or contact Cone Health directly.
14. Links to the Official Cone Health MyChart Portal
Our website publishes educational information about Cone Health MyChart and may link to official Cone Health resources.
ConeHealthMyChart.com is an independent website. It is not the official Cone Health website and is not affiliated with, sponsored by, or endorsed by Cone Health.
We do not provide healthcare services, maintain patient medical records, process MyChart logins, or control the official MyChart system.
When you click a link to the official Cone Health website or MyChart portal, you leave our website and become subject to the privacy policy and terms applicable to that external service.
For questions about medical records, account access, prescriptions, appointments, or other patient-specific information, contact Cone Health through its official channels.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal obligations, or privacy practices.
When we make changes, we will update the policy on this page and revise the effective date when appropriate.
We encourage you to review this page periodically to stay informed about how we handle information.
16. Contact Us
If you have questions about this Privacy Policy, want to make a request concerning personal information, or have a privacy concern relating to ConeHealthMyChart.com, please contact us using the contact information provided on our website.
Website: ConeHealthMyChart.com
Contact Page: Contact Us
We will review your enquiry and respond as appropriate.