Cone Health MyChart appointments make it easier for patients to manage healthcare visits online. Through the Cone Health MyChart patient portal, you can schedule eligible appointments, view upcoming visits, review past appointments, communicate with your care team, request prescription refills and manage certain healthcare needs without having to make a phone call for every request.
Cone Health describes MyChart as a secure way to manage healthcare information and specifically lists appointment scheduling, appointment management, prescription refills and messaging your care team among its features.
This guide explains how Cone Health MyChart appointments work, including how to schedule an appointment, manage upcoming visits, deal with an appointment that is not showing, request prescription refills, send messages and use MyChart proxy access.
What Is Cone Health MyChart Appointments?
Cone Health MyChart Appointments is the appointment-management feature within the Cone Health patient portal.
After signing in to MyChart, eligible patients can use the scheduling features to manage their healthcare visits. The MyChart homepage includes a Schedule an Appointment option, while the Visits area can provide information about appointments and visits.
Depending on the type of appointment and the services available through MyChart, you may be able to:
- Schedule an appointment
- View upcoming appointments
- View appointment details
- Review previous visits
- Manage eligible appointments
- Receive appointment-related information
- Contact your care team through MyChart
Not every type of medical appointment will necessarily be available for online scheduling.
How to Schedule an Appointment on Cone Health MyChart
If online scheduling is available for the type of care you need, you can start from your MyChart account.
Step 1: Sign in to Cone Health MyChart
Log in using your MyChart username or Epic ID and password.
If you do not yet have a MyChart account, you will need to sign up before using the patient portal’s account-based features.
Step 2: Select Schedule an Appointment
After signing in, look for Schedule an Appointment in the MyChart menu or homepage.
Cone Health’s MyChart materials show Schedule an Appointment as one of the shortcuts available from the MyChart homepage.
Step 3: Choose the Appointment Type
The available options will depend on your healthcare needs and the services offered through MyChart.
Select the appointment type that matches the reason for your visit.
Step 4: Select an Available Appointment
MyChart may display available dates and times.
Choose an appointment that works for you and follow the instructions displayed on the screen.
Step 5: Review and Confirm
Review the appointment details carefully before confirming.
After completing the scheduling process, check your MyChart account to make sure the appointment appears under your upcoming visits.
Can I Schedule Any Cone Health Appointment Through MyChart?
Not necessarily.
MyChart allows patients to schedule eligible medical appointments, but the types of appointments available for online scheduling can vary.
If the appointment type you need does not appear in MyChart, you may need to contact the appropriate Cone Health clinic or department directly.
The MyChart login page also provides a NEW PATIENT SCHEDULING option for patients who need to begin the scheduling process without using an existing MyChart account.
Cone Health MyChart Upcoming Appointments
The Upcoming Appointments area allows you to review visits that have already been scheduled.
Depending on the appointment, information may include details such as:
- Appointment date
- Appointment time
- Visit type
- Location
- Provider
- Other appointment instructions
Checking your upcoming appointments before your visit can help you confirm that the appointment information is correct.
If you are expecting an appointment but cannot find it, see the section below on Cone Health MyChart Appointment Not Showing.
Cone Health MyChart Appointment History
Your MyChart account can also provide access to information about previous healthcare visits.
The MyChart medical-record interface includes Visits, allowing patients to access information associated with their healthcare encounters.
Your appointment or visit history can be useful when you want to review when you previously received care, identify a past visit or find information associated with an earlier encounter.
The amount of historical information available can depend on the records contained in your MyChart account.
Cone Health MyChart Cancel Appointment
If you can no longer attend an appointment, check the appointment details in MyChart to see whether cancellation or other management options are available.
A typical process is:
- Sign in to Cone Health MyChart.
- Open your upcoming appointments or Visits section.
- Select the appointment.
- Look for an available cancellation or appointment-management option.
- Follow the instructions to complete the cancellation.
What If There Is No Cancel Option?
Some appointments may not be eligible for online cancellation.
If you do not see a cancellation option, contact the Cone Health clinic or department associated with the appointment.
It is better to contact the healthcare provider directly rather than simply missing an appointment.
Cone Health MyChart Reschedule Appointment
If you need to change the date or time of an upcoming appointment, first open the appointment in MyChart and check whether an appointment-management or rescheduling option is available.
If online rescheduling is offered for that appointment, follow the prompts to select another available date and time.
If there is no rescheduling option, contact the appropriate Cone Health office.
Whether you can reschedule an appointment through MyChart depends on the appointment and the scheduling options made available by the healthcare organization.
Cone Health MyChart Appointment Not Showing
One common question is: Why is my Cone Health MyChart appointment not showing?
There are several possible explanations.
The Appointment Was Scheduled Outside MyChart
An appointment arranged directly with a clinic may take time to appear in your MyChart account, depending on how the appointment was entered into the electronic medical record.
You Are Looking in the Wrong Section
Check both your upcoming appointments and Visits areas.
An appointment that has already occurred will not normally appear among your upcoming appointments.
The Appointment Is Associated With Another Healthcare Organization
If you have connected another healthcare organization to MyChart, information from that organization may appear separately.
Cone Health’s linked-account system can display appointments and visits from participating connected organizations, but what you can see depends on the other organization’s settings and whether you have an active account there.
The Appointment Was Changed or Cancelled
If an appointment was changed by the healthcare provider or scheduling office, the information in MyChart may change accordingly.
You Still Cannot Find the Appointment
If you believe an appointment should be visible but it is not, contact the Cone Health office that scheduled the appointment or the MyChart Help Desk.
Cone Health lists the MyChart Patient Support Line as 336-832-4278 (336-83-CHART).
Cone Health MyChart Prescription Refills
Appointments are not the only healthcare task you can manage through MyChart.
Cone Health MyChart prescription refills allow patients to request refills for eligible medications.
Cone Health’s MyChart login page specifically lists Request prescription refills as one of the portal’s features and states that patients can send a refill request for refillable medications.
To request a refill:
- Sign in to Cone Health MyChart.
- Open the Medications section.
- Find the medication you need to refill.
- Select the available refill-request option.
- Follow the instructions to submit the request.
Not every medication will necessarily have a refill option. Availability can depend on the prescription and the information in your medical record.
Can I Request a Refill Through MyChart Messages?
Cone Health’s MyChart messaging system can also provide options related to healthcare requests. Its quick-start guide shows Refill a medication as one of the options available when starting a new message.
However, when a dedicated refill option is available for a medication, using the appropriate medication/refill feature can be more direct.
Cone Health MyChart Messages
Cone Health MyChart Messages allows patients to communicate securely with their healthcare team through the patient portal.
Unlike ordinary email, MyChart messaging takes place while you are securely logged in to the MyChart website or mobile app.
You can use MyChart messages for appropriate non-urgent medical questions, such as:
- Questions about something discussed during a recent visit
- Medication dosage clarification
- Questions about a common illness
- Questions about whether you should schedule an appointment
- Certain care-planning questions
Cone Health’s MyChart guide shows that messages can be accessed through the Messages shortcut. Patients can read messages, reply to them and send a new medical question.
How Long Does Cone Health Take to Reply to MyChart Messages?
Cone Health says patients will generally receive a response to a MyChart message within 1–3 business days.
MyChart messaging should not be used for urgent situations.
If you have an emergency, call 911. For other situations requiring immediate attention, contact the appropriate medical center rather than waiting for a MyChart message response.
Cone Health MyChart Proxy Access
Cone Health MyChart Proxy Access allows an authorized person to access another person’s MyChart medical information with permission.
This can be useful when someone helps another person manage healthcare needs, including appointments and other medical matters.
Cone Health says MyChart proxy access can allow access to the medical records of family members and others you care for, with their permission. A person must be at least 18 years old to have proxy access to another person’s medical record.
How Does MyChart Proxy Access Help With Appointments?
A person who has authorized proxy access may be able to help manage healthcare needs for the patient, including appointments.
For example, an adult child may help an older parent keep track of appointments, or an authorized caregiver may assist a patient with healthcare management.
Cone Health says patients can grant someone access through a proxy invitation from the Friends and Family Access area in MyChart.
Can My Spouse and I Share One MyChart Account?
No.
Cone Health states that each person must have their own MyChart account because of the sensitive nature of medical information. Instead of sharing one account, authorized access can be provided through the appropriate proxy-access process.
Managing Appointments From the MyChart App
Cone Health supports the MyChart mobile app in addition to the website.
The same MyChart account can be used to access your patient-portal information through a supported mobile device. Cone Health’s FAQ states that MyChart can be accessed through the mobile app as well as a computer or mobile browser.
If you have trouble finding an appointment or scheduling option in the app, try accessing your account through the MyChart website as well.
What If Cone Health MyChart Is Not Showing an Appointment Option?
If you sign in but do not see Schedule an Appointment, it does not necessarily mean your MyChart account is malfunctioning.
Appointment availability can depend on the type of care you need and the scheduling options offered by the relevant Cone Health department.
You may need to:
- Check whether another appointment option is available
- Contact the relevant Cone Health clinic
- Use the new-patient scheduling option if you are a new patient
- Contact MyChart support if you believe there is a technical problem
Cone Health MyChart Appointment Management FAQs
Yes. Cone Health lists appointment scheduling as one of the functions available through MyChart. However, available appointment types and scheduling options can vary.
For eligible appointments, MyChart may provide appointment-management options. If you do not see a cancellation option, contact the appropriate Cone Health clinic.
Some appointments may offer online management or rescheduling options. If the option is unavailable, contact the healthcare provider or scheduling office.
Sign in to MyChart and open the Visits or appointment-related section to see your upcoming visits and their available details.
Check your upcoming appointments and Visits sections. If the appointment was recently scheduled, changed or arranged through another healthcare organization, the information may not appear as expected. If you still cannot find it, contact the relevant Cone Health office or MyChart support.
Yes. Cone Health lists prescription refill requests as one of the features available through MyChart.
Yes. MyChart allows patients to securely message their care team.
Cone Health says you will generally receive a response within 1–3 business days. MyChart messaging should not be used for urgent medical situations.
An authorized person may be able to help manage your healthcare through MyChart proxy access. Cone Health requires permission for proxy access, and proxy users must be at least 18 years old to access another person’s medical record.
No. Cone Health says each person must have their own MyChart account. Proxy access is the appropriate mechanism for authorized access to another person’s information.
Cone Health MyChart appointments provide patients with an online way to manage many aspects of their healthcare.
Depending on the appointment and services available, MyChart can help you schedule eligible appointments, view upcoming visits, review previous visits and manage appointment information. The portal also provides related healthcare-management tools for prescription refills, secure messages and proxy access.
If an appointment or scheduling option does not appear in your account, the issue may relate to the type of appointment or how it was scheduled rather than a problem with your MyChart account.
For MyChart assistance, Cone Health lists 336-832-4278 (336-83-CHART) as its MyChart Patient Support Line.