Cone Health MyChart gives patients secure online access to important health information, including test results, lab results, medications, allergies, medical history and other parts of their medical record.
Instead of waiting for a phone call or paper report, you can use MyChart to check many of your results online after they become available.
This guide explains Cone Health MyChart test results, how to view lab results, access medical records, check medications and health information, correct inaccurate information, update your personal details and download certain medical-record information.
What Are Cone Health MyChart Test Results?
Cone Health MyChart test results are medical test results that are made available through your Cone Health patient portal.
Depending on the type of test and information available in your record, MyChart can allow you to view results such as laboratory tests and other health-related results.
Cone Health states that most test results can be viewed in MyChart as soon as they become available. This means you may sometimes see a result before your healthcare provider has reviewed it. After the provider reviews the result, additional comments or interpretation may appear in MyChart.
Because of this, seeing a result in MyChart does not necessarily mean your provider has already discussed it with you.
How to View Test Results on Cone Health MyChart
To check your results:
- Sign in to your Cone Health MyChart account.
- Open the MyChart menu.
- Look for Test Results under your medical-record or health-information options.
- Select the result you want to review.
- Open the individual result to see the available details.
- Check for any comments or interpretation from your healthcare provider.
The exact appearance of the menu can vary depending on whether you are using the MyChart website or mobile app.
Cone Health’s MyChart materials list Test Results as one of the sections available under the patient’s medical record.
Cone Health MyChart Lab Results
Cone Health MyChart lab results are laboratory test results that become available in your MyChart account.
If you have recently had blood work or another laboratory test through Cone Health, the result may appear in MyChart when it has been released to your electronic medical record.
You may see information such as:
- The name of the laboratory test
- Your result
- Reference ranges or other result information
- The date associated with the test
- Provider comments, when available
Keep in mind that not every result will necessarily appear at exactly the same time. The availability of information can depend on the test and when the result is released into your medical record.
Why Can I See My Lab Result Before My Doctor?
Cone Health explains that patients may see most test results as soon as they become available, even before their provider has reviewed them.
Therefore, it is possible to receive a result notification and see the result in MyChart before your healthcare provider has had an opportunity to add comments or explain what the result means.
If you have questions about the meaning or significance of a medical result, discuss it with your healthcare provider rather than trying to interpret the result solely from the MyChart screen.
Cone Health MyChart Medical Records
Cone Health MyChart medical records contain information from your healthcare record that is available through the patient portal.
MyChart describes itself as providing secure online access to your medical records and health information. Depending on the information available in your account, this can include:
- Test results
- Medications
- Allergies
- Health issues
- Visits
- Medical history
- Immunizations
- Procedures
- Care information
- Other health-related information
Cone Health’s MyChart quick-start guide also lists areas such as Visits, Test Results, Medications, Health Summary, Plan of Care, Preventive Care, Medical and Family History, Health Reports and Document Center.
How to View Medical Records on Cone Health MyChart
To look through your available medical information:
- Log in to Cone Health MyChart.
- Open Your Menu or the main navigation menu.
- Go to the section containing your medical record or health information.
- Select the type of information you want to view.
- Open the individual record or report.
For example, you may select Test Results to review test results or Medications to view medication information.
The available sections can differ depending on the type of information in your record and the MyChart features available to you.
Cone Health MyChart Health Information
Cone Health MyChart health information can include a variety of information connected to your electronic medical record.
MyChart’s official FAQ specifically identifies information such as medications, allergies, test results and other health information as being available through the portal.
The MyChart record area may also contain information about:
- Visits
- Health issues
- Procedures
- Immunizations
- Preventive care
- Medical history
- Family history
- Care plans
- Upcoming tests and procedures
The information available to you depends on what is contained in your Cone Health electronic medical record and what MyChart makes available for viewing.
Cone Health MyChart Medications
Cone Health MyChart Medications allows patients to view medication information available in their medical record.
The MyChart medical-record area includes a Medications section, and Cone Health states that patients can view their medications through MyChart.
You may also be able to use MyChart to request prescription refills for eligible medications.
If a medication appears incorrect, is missing, or you have questions about whether you should continue taking a medication, contact your healthcare provider rather than relying solely on the information displayed in MyChart.
Cone Health MyChart Incorrect Medical Information
Sometimes information displayed in a patient portal may need to be corrected.
If you notice incorrect medical information in Cone Health MyChart, Cone Health advises patients to ask their provider to correct inaccurate information at their next clinic visit.
Cone Health explains that information in MyChart comes directly from the electronic medical record maintained by the provider’s office. The health information is reviewed and updated in the electronic medical record after visits.
Examples of information you may want to report include:
- Incorrect medical history
- Incorrect medication information
- Incorrect allergy information
- Incorrect personal details
- Incorrect health information
- Other information that does not accurately reflect your record
Do not assume that you can directly edit every part of your medical record yourself.
Cone Health MyChart Update Medical Information
Some personal information can be updated directly through MyChart.
According to Cone Health, the Personal Information section allows patients to update details such as:
- Address
- Phone number
- Email address
- Preferred name
- Other personal details
Keeping this information current can help ensure that Cone Health has the correct contact information for you.
However, changing personal information is different from changing the underlying medical record. If the medical information itself is inaccurate, you should contact your provider to request a correction.
Can I Change My Legal Name in MyChart?
Cone Health distinguishes a legal-name change from ordinary personal-information updates.
For a legal-name change, Cone Health directs patients to contact the MyChart Help Desk or use the appropriate support process rather than simply changing the information themselves. The MyChart Patient Support Line is 336-832-4278 (336-83-CHART).
Cone Health MyChart Download Medical Records
You can use MyChart to save certain health information for your records.
Cone Health’s MyChart quick-start guide describes a Download your Visit Records feature. It says the portable health summary can include information such as:
- Allergies
- Medications
- Current health issues
- Procedures
- Test results
- Immunizations
The guide explains that the health summary can be saved to a USB drive and potentially uploaded to a personal health record or another healthcare organization’s electronic health record.
The exact information available for download can depend on what is contained in your MyChart record and the options currently provided in your account.
Is MyChart the Same as Getting My Complete Medical Record?
Not necessarily.
MyChart gives you online access to information that Cone Health makes available through the patient portal. A complete official medical-record request can involve additional information and procedures outside the normal MyChart viewing experience.
If you need a specific medical record that is not available through MyChart, you may need to contact Cone Health and follow its medical-record request process.
What If My Cone Health MyChart Test Results Are Missing?
If you expected a result but cannot find it in MyChart, consider the following:
- Make sure you are signed into the correct Cone Health MyChart account.
- Check the Test Results section.
- Look for the date or visit associated with the test.
- Remember that different tests may become available at different times.
- If you believe the result should be available but cannot find it, contact your healthcare provider or Cone Health MyChart support.
Cone Health’s MyChart support number is 336-832-4278 (336-83-CHART).
Can I See Old Test Results in Cone Health MyChart?
MyChart can display medical information contained in your available electronic record, but the amount and history of information available can vary.
If an older test result does not appear in your account, that does not necessarily mean Cone Health does not have the record. You may need to contact the appropriate Cone Health department or your provider if you need older or additional records.
Can I See My Medications and Test Results on the MyChart App?
Yes. Cone Health supports the MyChart mobile app, and its FAQ states that patients can use the app to access MyChart. The information available through the app can include health information such as test results and medications.
If a feature does not appear in the app, you can also try accessing MyChart through a web browser.
Cone Health MyChart Test Results FAQs
Most test results can be viewed as soon as they become available in MyChart. You may see them before your provider has reviewed them.
Lab results are generally available through the Test Results area of your MyChart medical record when they have been released to your account.
Yes. Medications are among the health information that Cone Health makes available through MyChart.
MyChart provides a Download your Visit Records option that can include a portable health summary containing items such as medications, allergies, health issues, procedures, test results and immunizations.
Cone Health recommends asking your provider to correct inaccurate information in your electronic medical record.
Yes. Cone Health says patients can update their address, phone number, email address, preferred name and other personal details from the Personal Information section.
Yes, through MyChart proxy access when permission has been granted. Cone Health states that a person must be at least 18 years old to have proxy access to another person’s medical record.
Cone Health MyChart provides a convenient way to access important parts of your health information online. You can use the portal to check test results and lab results, view medications and other medical information, review parts of your medical record, update certain personal details and download available health information.
Remember that test results may appear before your healthcare provider has reviewed them. If you have questions about a result or believe information in your record is incorrect, contact your healthcare provider for clarification or correction.
For MyChart technical support, Cone Health lists 336-832-4278 (336-83-CHART) as its MyChart Patient Support Line.