Cone Health MyChart Proxy Access allows an authorized person to access another patient’s medical information through the Cone Health MyChart patient portal. It can help parents manage a child’s healthcare, spouses support each other, and caregivers assist people who need help managing appointments and medical information.
However, proxy access is different from sharing a username and password. Each person should have their own MyChart account, and access to another person’s information must follow Cone Health’s authorization process.
This guide explains Cone Health MyChart family access, child accounts, spouse access, caregiver access and how to give someone permission to view your medical record.
Cone Health MyChart Proxy Access
Cone Health MyChart Proxy Access allows a person to access another patient’s MyChart information with the appropriate authorization.
According to Cone Health’s official MyChart FAQ, proxy access can be used to view the medical records of family members and other people you care for, with their permission. A person must be at least 18 years old to have proxy access to another person’s medical record. Specific rules and authorization requirements may vary depending on the patient’s age and circumstances.
Depending on the type of access granted, a proxy may be able to help with tasks such as:
- Viewing available medical information.
- Reviewing medications and test results.
- Managing appointments.
- Communicating with the care team.
- Helping the patient keep track of healthcare needs.
The exact information and functions available depend on the access granted and the applicable Cone Health rules.
How Is Proxy Access Different From Sharing a MyChart Login?
Proxy access gives an authorized person access through the appropriate MyChart process. Sharing a username and password gives someone access using the patient’s own credentials and can compromise account security.
Cone Health provides a formal proxy invitation process for adult patients and separate access procedures for child and adult records. Use the official process rather than sharing your login details.
Cone Health MyChart Family Access
Cone Health MyChart Family Access helps patients and authorized family members manage healthcare information when someone needs assistance.
For example, an adult child may help an older parent keep track of medical appointments. A parent or legal guardian may need access to a child’s medical information. A family member may also help an adult who has difficulty managing healthcare tasks independently.
The person receiving access must follow Cone Health’s authorization requirements.
What Can a Family Member See?
The information available depends on the patient’s record and the permissions granted. Cone Health’s adult proxy materials describe access that can include clinical information, messaging and scheduling features.
Before granting access, consider the privacy implications. Authorizing full access to an adult’s record can allow the proxy to view sensitive health information.
Does My Family Member Need a MyChart Account?
For Cone Health’s standard adult proxy invitation process, the invited person uses their own MyChart account to accept the invitation. If they do not have an account, they may need to complete the appropriate registration process first.
For child and other adult access arrangements, follow the specific instructions on Cone Health’s official access forms.
Cone Health MyChart Child Account
A Cone Health MyChart child account allows a parent or legal guardian to access a child’s patient information through the authorized child-access process.
Parents may need this access to review appointments, understand care instructions, check available test results and help coordinate their child’s healthcare.
Cone Health provides an official form titled Authorization Form for Access to a Child’s MyChart Account. The form requests information about the parent or legal guardian and the child. It also explains that proof of parentage, guardianship or power of attorney may be required when applicable.
Can a Parent Manage a Child’s MyChart Account?
A parent or legal guardian can request access by following Cone Health’s child-access procedure.
However, access for older children and teenagers can involve additional privacy considerations. Cone Health’s child-proxy form specifically states that patients aged 12–17 may deactivate the proxy’s access at any time through MyChart or by submitting a written request to Cone Health.
Because access can depend on the child’s age and applicable requirements, parents should follow the current official instructions rather than assume they will have unrestricted access to every part of the child’s record.
Cone Health MyChart Access Child’s Account
If you are a parent or legal guardian who needs to access a child’s MyChart account, use Cone Health’s official child-access process.
How to Request Access to a Child’s Account
1. Visit the official Cone Health MyChart login page.
2. Look for Access a Child’s Account under the available forms.
3. Open the form and review the instructions.
4. Complete the required information for the parent or legal guardian and the child.
5. Provide the required signatures and supporting documentation, if applicable.
6. Submit the form according to Cone Health’s instructions.
Cone Health’s official login page provides an Access a Child’s Account form, and the child-proxy form explains the information and authorization required.
What Information May Be Required?
The official form requests details such as:
- Parent or legal guardian’s name and contact information.
- Parent or legal guardian’s date of birth.
- Child’s name and date of birth.
- The relationship between the parent or guardian and the child.
- Required signatures and other applicable information.
Additional documentation may be necessary to establish legal authority.
What If I Cannot Access My Child’s Account?
If you have completed the form but cannot access the child’s record, contact Cone Health MyChart support. The team can explain whether the request has been processed and whether further information is required.
Cone Health MyChart Spouse Access
Cone Health MyChart Spouse Access allows spouses to arrange authorized access to each other’s medical information when needed.
For example, one spouse may help the other manage appointments or review medical instructions. However, being married does not automatically give one spouse access to the other’s MyChart account.
Cone Health explicitly states that spouses cannot share one MyChart account. Each person must have their own account because of the sensitive nature of medical information.
How Can My Spouse Access My Cone Health MyChart?
If you want your spouse to help manage your healthcare, use the official proxy invitation process.
The adult patient can invite the spouse to access their record through MyChart. The invited person must follow the invitation and verification steps.
Remember that granting access may expose sensitive medical information. Review the access options carefully before approving an invitation.
Can I Access My Spouse’s Account Without Permission?
You should not attempt to access another adult’s medical record without appropriate authorization.
If your spouse needs help managing healthcare, discuss the arrangement and use Cone Health’s official proxy process. If the patient cannot provide authorization, contact Cone Health to learn what documentation or legal authority may be required.
Cone Health MyChart Caregiver Access
Cone Health MyChart Caregiver Access can help an authorized caregiver support someone who needs assistance managing healthcare.
A caregiver might be a relative, trusted friend or another person who helps coordinate care. The relationship alone does not automatically grant access to the patient’s record.
The patient must authorize access through the appropriate process, unless another legally recognized authority applies.
What Can a Caregiver Do Through Proxy Access?
Depending on the access granted, a caregiver may be able to help with:
- Reviewing available medical information.
- Checking upcoming appointments.
- Reviewing medication information.
- Communicating with the healthcare team.
- Keeping track of healthcare tasks.
Cone Health’s adult proxy materials describe access that can include clinical information, messaging and scheduling features.
Can a Caregiver Access MyChart for Someone Who Cannot Manage Their Own Account?
Possibly, but the appropriate process depends on the patient’s circumstances.
If the patient can authorize access, they may invite a trusted person through MyChart. If the patient cannot provide authorization, Cone Health may require documentation establishing the caregiver’s legal authority or another appropriate basis for access.
Contact Cone Health directly if you are acting under a power of attorney, guardianship or another legal arrangement.
How to Give Someone Access to Your Cone Health MyChart
For adult patients, Cone Health provides a proxy invitation process within MyChart.
The official quick-start guide gives these navigation steps: Your Menu → Sharing → Sharing Hub → Family Member → Give ongoing access. You can also search for “Share” in the menu.
Step 1: Sign In to MyChart
Open the official Cone Health MyChart login page:
Sign in with your own username and password.
Step 2: Open the Sharing Settings
Go to Your Menu, then select Sharing, Sharing Hub, and Family Member. Choose Give ongoing access.
Menu labels can vary as the portal changes, so follow the current instructions displayed in your account.
Step 3: Invite Someone
On the Friends and Family Access page, select Invite Someone.
Enter the invited person’s name and email address, then follow the instructions to send the invitation.
Step 4: The Invited Person Accepts
Cone Health’s guide explains that the invited person receives an email invitation and can accept it through their own MyChart account. The person must also verify that they know the patient by entering the patient’s date of birth.
Step 5: Review the Access Granted
Pay close attention to the access level before completing the process.
Cone Health’s guide describes Full Access for an adult accessing another adult’s record. This can include clinical information, messaging and scheduling features.
Important: The guide warns that this invitation can provide full access to the information in your MyChart account. Only invite someone you trust.
What If I Need to Give Someone Access to a Child’s or Another Adult’s Account?
Do not assume that the adult-to-adult invitation steps apply to every situation.
Cone Health provides separate forms for child-account access and access to another adult’s record. Use the appropriate form when required, especially when legal guardianship or other authorization needs to be verified.
Can Family Members Share a Cone Health MyChart Account?
No. Cone Health states that each person must have their own MyChart account because medical information is sensitive and should remain protected.
Instead of sharing one username and password, family members should use the appropriate proxy-access process.
For example:
- A spouse can invite the other spouse through authorized adult proxy access.
- A parent or legal guardian can request access to a child’s account through the child-access process.
- An adult can authorize a caregiver or trusted family member to access their record.
- A person acting under legal authority may need to provide supporting documentation.
This approach helps maintain individual account security while allowing authorized support.
Can Two People Use the Same MyChart Login?
You should not share MyChart login credentials with another person. Each person should use their own account and follow the official authorization process to access someone else’s information.
Sharing credentials can expose sensitive information and make it harder to keep account activity secure.
Frequently Asked Questions About Cone Health MyChart Proxy Access
Who can have proxy access to Cone Health MyChart?
Cone Health states that a person must be at least 18 years old to have proxy access to another person’s medical record. Specific child and adult authorization requirements may also apply.
Can I access my child’s Cone Health MyChart?
Yes, parents or legal guardians can request access through Cone Health’s child-access process. Additional requirements may apply depending on the child’s age and circumstances.
Can I access my spouse’s MyChart account?
You may be able to access your spouse’s record through authorized proxy access. Each spouse must maintain their own MyChart account.
Can I give a caregiver access to my medical record?
Yes, if you authorize the access through the appropriate Cone Health process. If you cannot provide authorization, Cone Health may require evidence of legal authority.
How do I invite someone to access my Cone Health MyChart?
For adult-to-adult access, open MyChart and go to Your Menu → Sharing → Sharing Hub → Family Member → Give ongoing access. Select Invite Someone, enter the required details and follow the invitation process.
Can I remove someone’s proxy access?
Cone Health’s child-proxy form specifically allows patients aged 12–17 to deactivate proxy access through MyChart or by written request. If you are an adult and want to revoke access, contact Cone Health or review the sharing settings in your account for the available options.
What if my proxy invitation does not work?
Check that the invitation was sent to the correct email address and follow the instructions in the invitation. If the problem continues, contact Cone Health MyChart support for assistance.
What is the Cone Health MyChart support number?
Cone Health lists its MyChart Patient Support Line as 336-832-4278 (336-83-CHART). You can also use the contact options on the official MyChart login page.
Conclusion:
Cone Health MyChart Proxy Access helps patients give trusted people authorized access to their healthcare information. It can support family members, parents, spouses and caregivers who need to help manage medical records and appointments.
The correct process depends on whose record you need to access. Adult-to-adult proxy invitations, child-account access and authorization for another adult may involve different steps.
Always use Cone Health’s official authorization process, maintain separate accounts, and review the access level before granting permission. For help with a proxy invitation or access form, contact Cone Health MyChart support at 336-832-4278 (336-83-CHART).