A Cone Health MyChart activation code is one of the ways eligible patients can activate and set up access to a Cone Health MyChart account. Depending on how you were enrolled, you may receive an activation code from Cone Health staff, on an After Visit Summary, on a billing statement, or through a text message or email.
If you have received an activation code but it is not working, has expired, or you have lost it, there are options for getting a new code. Cone Health also provides a way to sign up for MyChart without an activation code through its online registration process.
This guide explains how the Cone Health MyChart activation process works, how to request a new code, what to do when your activation code has expired, and how to register without one.
What Is a Cone Health MyChart Activation Code?
A Cone Health MyChart activation code is a code used to help activate and set up access to your MyChart patient portal account.
Cone Health says patients may receive an activation code in several ways. Clinic staff may enroll a patient directly, while other patients may receive a code on an After Visit Summary, billing statement, or through a text message or email following a visit.
Once you have the appropriate activation information, you can use the Cone Health MyChart signup process to complete your account setup.
MyChart provides secure online access to health information and features such as appointments, test results, medication information, prescription refill requests, and communication with your care team.
How Do I Get a Cone Health MyChart Activation Code?
There are several ways you may receive an activation code.
From Cone Health clinic staff
Clinic staff may help enroll you in MyChart during a visit. Depending on the enrollment process used by the department, you may receive your activation information while you are at the clinic.
From your After Visit Summary
Your activation code may appear on your After Visit Summary after a Cone Health visit.
From a billing statement
Cone Health says an activation code may also be provided on a billing statement.
By text message or email
You may receive a MyChart activation code through a text message or email when you come in for a visit.
If you did not receive a code or have lost the one you were given, Cone Health provides an option to request another activation code.
How to Use the Cone Health MyChart Activation Code
If you already have an activation code, you can use it through the Cone Health MyChart signup process.
The process is:
1. Go to the Cone Health MyChart website.
2. Choose the signup option that uses an activation code.
3. Enter the activation information requested.
4. Follow the instructions to verify your information.
5. Create your MyChart username and password.
6. Complete your account setup.
7. Return to the MyChart login page and sign in.
Your activation code is intended for the account-activation process, so keep it private and do not post or share it publicly.
After your account has been activated, you normally use your MyChart username or Epic ID and password to log in rather than continuing to use the activation code.
Cone Health MyChart Activation Code Not Working
If your Cone Health MyChart activation code is not working, there are several possible reasons.
Check that you entered the code correctly
Activation codes can contain letters and numbers, so check carefully for typing errors.
If you copied the code from an email or message, make sure you copied the complete code and did not accidentally include an extra space.
Make sure you are using the correct signup option
The Cone Health MyChart login page currently provides separate options for signing up with a code and signing up without a code.
If you have a valid activation code, use the signup-with-code option.
If you no longer have a usable code, you may be able to request another one or use the self-signup process.
Check whether the code has expired
Cone Health states that activation codes expire after a set period of time. An expired code will no longer work.
If your code has expired, you can request a new activation code.
Check whether the code has already been used
Cone Health also states that an activation code is no longer valid after the first time it is used.
If you have already used the code to activate your account, you should use your MyChart username and password to log in instead of attempting to use the activation code again.
If you cannot remember those credentials, use the “Forgot login information?” option on the MyChart login page.
Cone Health MyChart Activation Code Expired
An expired activation code cannot be used to activate your account.
Cone Health’s MyChart FAQ specifically addresses activation codes that have been lost, allowed to expire, or never received. It says patients without a usable activation code can request one through the signup page or contact Cone Health for assistance. After Cone Health verifies your information, a new code can be provided.
Therefore, you do not necessarily need to abandon your MyChart registration simply because your original activation code has expired.
What to do when your activation code expires
You can:
- Go to the Cone Health MyChart signup page.
- Look for the option to request an activation code.
- Provide the information requested.
- Complete any required verification.
- Use the new activation code to complete your MyChart registration.
If you cannot obtain a new code through the website, contact Cone Health MyChart support.
Cone Health MyChart New Activation Code
If you lost your activation code, did not receive one, or allowed it to expire, you can request a new Cone Health MyChart activation code.
Cone Health’s official FAQ states that patients can request a new activation code from the signup page. It also provides the MyChart Patient Support Line for assistance after the patient’s information has been verified.
How to request a new activation code
The basic process is:
- Open the Cone Health MyChart signup page.
- Choose the appropriate activation/signup option.
- Request a new activation code if you do not have a usable one.
- Provide the requested information.
- Complete the identity-verification process if requested.
- Use the new code to activate your MyChart account.
If you continue to have problems, contact the Cone Health MyChart Help Desk at 336-832-4278. Cone Health also identifies the number as 336-83-CHART.
Can I Sign Up for Cone Health MyChart Without an Activation Code?
Yes.
This is an important distinction because an activation code is not necessarily required to create a Cone Health MyChart account.
The current Cone Health MyChart website provides a “SIGN UP WITHOUT CODE” option.
The online self-signup process asks you to provide personal information and verify your identity. Cone Health’s current signup page says users must be 18 or older for this online signup process.
How to Sign Up for Cone Health MyChart Without a Code
The general process is:
- Go to the Cone Health MyChart signup page.
- Select the option to sign up without an activation code.
- Enter your personal information.
- Provide the requested contact information.
- Complete the identity-verification process.
- Choose a MyChart username and password.
- Complete your registration.
- Use your new credentials to log in.
Cone Health’s current self-signup page says that the information you provide is matched against its records and that a third-party verification system may be used to confirm your identity before the account can be created.
Cone Health MyChart Registration
Cone Health MyChart registration is the process of creating your patient-portal account.
There are multiple ways patients may be enrolled.
You may be:
- Enrolled by clinic staff.
- Given an activation code during or after a visit.
- Given an activation code through an After Visit Summary.
- Given an activation code on a billing statement.
- Sent an activation code through text or email.
- Able to complete online self-registration without an activation code.
The registration route available to you can depend on your circumstances and the information Cone Health has on file.
Information required for online registration
Cone Health’s current self-signup form asks for information such as:
- First and last name
- Address
- Date of birth
- Legal sex
- Home or mobile phone
- Email address
- Other identifying information
The system then uses the information provided to match you against its records and may use a third-party identity-verification system.
Only provide personal information through the official Cone Health MyChart website.
Cone Health MyChart Account Activation
After you complete the registration process, your MyChart account becomes available for use.
Account activation is different from simply receiving an activation code.
The code helps establish or activate your access, while your completed MyChart account is what you subsequently use to access the patient portal.
Once your account is active, you can log in using your MyChart username or Epic ID and password. The Cone Health MyChart login page currently identifies the login credentials as “MyChart Username or Epic ID” and a password.
Depending on your account settings, you may also use additional security features such as two-step verification.
Cone Health MyChart New Patient Registration
If you are a new Cone Health patient and want to use MyChart, you may be able to register through the available MyChart signup options.
New patients may receive an activation code through Cone Health as part of their care or may be able to complete self-registration without a code.
The current online self-signup process requires users to be at least 18 years old and includes identity verification.
If you are unable to complete registration online, contact the Cone Health MyChart Help Desk at 336-832-4278 for assistance.
What If I Cannot Verify My Identity During Registration?
Cone Health’s self-signup system uses identity verification to confirm that the person requesting the MyChart account matches the information in its records.
If the system cannot verify your identity, it may prevent the account from being created online.
Cone Health’s current signup page instructs users who are unable to verify their identity to contact the MyChart Help Desk at 336-832-4278.
If you encounter this problem, avoid repeatedly submitting incorrect information. Contact MyChart support and explain that you are unable to complete the identity-verification step.
What If I Already Have a Cone Health MyChart Account?
If you already have an active MyChart account, you generally do not need to register again simply because you have received a new activation code.
Instead, use your existing MyChart username or Epic ID and password to log in.
If you cannot remember your login credentials, use the “Forgot login information?” option on the Cone Health MyChart login page. Cone Health says this recovery process can help patients recover a forgotten username or password after identity verification.
For a detailed guide, see Cone Health MyChart Forgot Username or Cone Health MyChart Password Reset.
What Happens After Cone Health MyChart Registration?
Once your MyChart account is active, you can use the patient portal to manage various aspects of your healthcare.
Cone Health currently lists features including:
- Viewing health information
- Viewing medications and allergies
- Viewing test results
- Managing appointments
- Requesting prescription refills
- Messaging your care team
- Accessing other available health resources
MyChart can be accessed through a web browser, and Cone Health also supports the MyChart mobile app.
Cone Health MyChart Activation Code vs MyChart Password
It is important not to confuse an activation code with your normal MyChart password.
An activation code is used during the account enrollment or activation process.
Your MyChart password is part of your permanent login credentials after your account has been created.
For example:
Before registration:
Activation code → Account setup → Create username and password
After registration:
MyChart username/Epic ID + password → MyChart login
If your account is already active, you should not need to enter an old activation code every time you log in.
How Long Does a Cone Health MyChart Activation Code Last?
Cone Health does not state a single universal duration on its current FAQ. Instead, it says that an activation code expires after a set period of time and becomes invalid after its expiration. It also says the code is no longer valid after it has been used once.
Therefore, if your activation code no longer works, check whether you have already used it or whether it has expired.
If it has expired, request a new activation code.
Cone Health MyChart Activation Code FAQs
It is a code used to help activate and set up access to a Cone Health MyChart account.
You may receive one from clinic staff, on an After Visit Summary, on a billing statement, or through text message or email following a visit.
Check that you entered it correctly and that it has not expired or already been used. If it still does not work, request a new code or contact MyChart support.
Yes. Cone Health says you can request a new activation code through the signup page if you lost your code, allowed it to expire, or did not receive one.
Yes. The current Cone Health MyChart website provides a Sign Up Without Code option. Online self-signup requires identity verification and is currently available to users age 18 or older.
Yes. Cone Health states that activation codes expire after a set period and are no longer valid after they have been used once.
You may be able to register for MyChart using an activation code provided by Cone Health or through the online signup-without-code process, depending on your circumstances.
If the online identity-verification process does not work, Cone Health directs users to contact the MyChart Help Desk at 336-832-4278.
Yes. Cone Health states that MyChart is a free service for patients.
A Cone Health MyChart activation code can be used to activate and set up access to the Cone Health patient portal. If you have lost your code, never received it, or allowed it to expire, Cone Health provides options for requesting a new one.
You can also sign up for Cone Health MyChart without an activation code through the online registration process, provided you meet the requirements for self-registration.
If you experience problems with activation, registration, or identity verification, Cone Health’s MyChart Help Desk can be reached at 336-832-4278.